FAQs About LHHP Concierge Membership

 

1.  Are you accepting new patients into your Concierge program?

Yes, LHHP’s Concierge Medicine Practice has limited openings for children and adults who are not currently LHHP patients. An additional one-time $500 new patient fee ($800 for Access members) will be applied to each new member who is not already a current patient of LHHP. The new patient fee covers the additional costs of an initial new patient visit which is a 60-minute consultation with Dr. Stewart and an orientation to the LHHP approach to health care for total wellness.

2.  I want to become a member of the LHHP Concierge Medicine Practice. What do I do now?

That’s great! Please complete the Membership Application and our Concierge Membership Coordinator (Gelynne) will contact you to discuss the next steps.

3. How much does LHHP Concierge Membership cost?

Membership fees vary depending on the age of the patient (child or adult) and the payment plan you select (monthly or annual). CLICK HERE for membership information for the 2019-2020 membership period.

5. What is the Membership Agreement? And how do I get one?

The Membership Agreement is the contract between LHHP and its members that governs the membership relationship. You can request a blank copy of the Membership Agreement at any time via email (info@loudounholisic.com). Those patients being offered membership will receive a Membership Agreement personalized specifically for them.

6. Why would someone not be offered a membership from LHHP?

The primary reason one would not receive a membership offer is that there are simply not enough member slots for everyone.  Once we have enrolled our maximum patient load we will not offer any more memberships until such time as new openings become available. (See Item 7, below.)

Another reason someone may not receive an offer of membership reflects the care philosophy of the new concierge model. Our decision to transform LHHP into a Concierge Medicine practice was partly based on our desire to recreate a practice environment that is healthy for everyone involved in the relationship with the practice. That includes our patients, but also our receptionist staff, our nursing staff, and our physicians. Any obstacles to the establishment of a truly therapeutic patient-practice relationship will be a detriment to the entire system. This is why we may not be able to accommodate every current patient who wishes to join our Concierge Medicine practice.

As a Concierge Medicine practice, we look forward to actually having even more interaction with our Members, and in a more proactive manner. If it is determined that any existing patient has had a less than optimal relationship with any part of our practice (reception, nursing, or physician) then an offer of membership will not be extended to that patient. If previous interactions between a patient and LHHP have included rude/disrespectful behavior or any other significant communication problems, then it is for the good of all parties that such a relationship not be continued.

A person’s age, race, ethnicity, religious affiliation, sexual orientation, gender identity, and/or the severity, or lack thereof, of a patient’s medical issues has no bearing on whether or not they receive an offer of membership.

7. What if the practice fills and I am not offered a Membership? Can I become a member later?

Yes. If we do not have openings available at the time you submit your initial application, your name will be added to a Membership waiting list. As membership slots become available, we will notify those on the waiting list and they will have the opportunity to join at that time. While we cannot guarantee when or if new openings will become available, it is likely that openings will occur when current members move out of the area or choose to discontinue their membership for personal reasons.

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